Terms and Conditions | Hola Cafe Market

TERMS AND CONDITIONS

Last Updated: January 2025

OVERVIEW

This website is operated by Hola Café & Market. Throughout the site, the terms “we,” “us,” and “our” refer to Hola Café & Market. Hola Café & Market offers this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing wholesale products from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms”). These Terms apply to all users of the site, including without limitation customers, vendors, and browsers.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use any services.

We reserve the right to modify or replace these Terms by posting updates on this page. It is your responsibility to review this page periodically for changes. Your continued use of the site constitutes acceptance of any modifications.

SECTION 1 - USER ACCOUNTS

Account Creation: To place an order, you may be required to create an account. You agree to provide accurate and up-to-date information and maintain the confidentiality of your account credentials.
Prohibited Activities: You must not use our website for unlawful purposes, including fraudulent transactions or sharing malicious content.

SECTION 2 - WHOLESALE PURCHASING TERMS

By placing an order for wholesale products, you confirm that:

You are at least the age of majority in your jurisdiction and authorized to make business transactions.
You will use the products for the purposes of resale or authorized distribution and not for personal use unless explicitly agreed upon.

Wholesale orders are subject to minimum purchase requirements as outlined on our website or in your contract. Non-compliance with payment terms may result in delayed fulfillment, suspension of future orders, or legal action.

SECTION 3 - GENERAL CONDITIONS

We reserve the right to:

Refuse service or terminate agreements with any client for violations of these Terms.
Limit quantities or cancel orders based on supply constraints or business needs.
Modify or discontinue products, services, or pricing without prior notice.

Your content submitted via the website (excluding payment details) may be transferred unencrypted across networks for processing. Payment data will always be encrypted.

SECTION 4 - PRICING AND BILLING

Prices for wholesale products are subject to change without notice. Pricing errors may be corrected at our discretion.
Taxes and shipping fees are the buyer's responsibility unless otherwise stated in writing.
Payments must be completed via the approved methods outlined in the invoice. Late payments may incur interest and penalties.

SECTION 5 - RETURNS, REFUNDS, AND CLAIMS

Due to the perishable nature of some products, all sales are final unless otherwise stated. Claims for defective or damaged goods must be submitted in writing within 48 hours of receipt. Approval for refunds or exchanges is at our sole discretion.

SECTION 6 - PRODUCT AVAILABILITY

Products are subject to availability. Lead times may vary based on inventory and production capacity.
We reserve the right to allocate limited stock among customers fairly and equitably.

SECTION 7 - INTELLECTUAL PROPERTY AND WEBSITE USAGE

All content on this site, including trademarks, recipes, and designs, is the property of Hola Café & Market. Unauthorized reproduction, distribution, or use is prohibited.

You agree not to use the website for unlawful activities, distribute malicious software, or attempt to compromise the security of the platform.

SECTION 8 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Hola Café and Market is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

Hola Café & Market is not liable for:

Losses caused by delivery delays due to circumstances beyond our control (e.g., natural disasters or carrier issues).
Customer misuse of products or improper storage.

Our liability, under any circumstance, is limited to the total amount paid for the relevant order.

We adhere to Ontario’s food safety standards. However, customers must disclose allergies when placing orders. We cannot guarantee an allergen-free environment.

SECTION 9 - PRIVACY POLICY

Your personal information is protected under our Privacy Policy. By using this site, you agree to the terms outlined in our Privacy Policy.

SECTION 10 - TERMINATION

We reserve the right to terminate access to our website or cancel orders at any time for violations of these Terms or for any other reason deemed necessary.

Last Updated: January 2025

OVERVIEW

This Privacy Policy explains how Hola Café & Market (“Hola,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you interact with our website (the “Site”) or services. Your privacy is important to us, and we are committed to protecting it.

SECTION 1 - COLLECTING PERSONAL INFORMATION

We collect specific information to provide and improve our services. Below, we explain what we collect and why:

Device Information

Examples of data collected: IP address, browser type and version, time zone, cookie information, pages visited, and search terms.
Purpose: To ensure our website functions properly and to analyze user behavior for optimization.
Source: Automatically collected through cookies, log files, and similar technologies.
Disclosure: Shared with service providers such as Shopify and other analytics platforms to enhance website performance.

Order Information

Examples of data collected: Name, billing/shipping address, payment details (e.g., credit card numbers or payment method), email address, and phone number.
Purpose: To process and fulfill orders, provide receipts and order updates, manage customer inquiries, and prevent fraud.
Source: Provided directly by you during checkout.
Disclosure: Shared with Shopify and payment processors to ensure secure and efficient transactions.

Customer Support Information

Examples of data collected: Name, contact details, and correspondence.
Purpose: To address and resolve your inquiries or issues.
Source: Provided by you when contacting us.
Disclosure: Shared with internal teams and trusted service providers as needed.

SECTION 2 - MINORS

Our services are not intended for individuals under 18. We do not knowingly collect information from minors. If you are a parent or guardian and believe your child has shared personal information with us, please contact us to request its deletion.

SECTION 3 - SHARING PERSONAL INFORMATION

We may share your information with:

Service Providers: Such as Shopify, for managing our online store and processing transactions.
Legal Authorities: To comply with laws or respond to lawful requests.
Advertising Partners: To provide targeted marketing and analytics (e.g., Google Analytics).

SECTION 4 - Behavioural Advertising

We use personal information to deliver relevant advertisements. For example:

We utilize Google Analytics to understand website usage. For more information or to opt-out, visit Google’s Privacy Policy or opt-out tools.
Cookies or similar technologies may collect data for ad personalization.

For more details on how targeted advertising works, visit the Network Advertising Initiative’s educational page.

SECTION 5 - USING PERSONAL INFORMATION

Your information enables us to:

Provide and improve our services.
Fulfill orders and process payments.
Keep you informed about offers, products, and updates.

SECTION 6 - YOUR RIGHTS

For European Economic Area (EEA) Residents:

We process your information under these lawful bases:

Your consent.
Fulfilling contractual obligations.
Compliance with legal requirements.
Protecting legitimate interests.

You have the right to access, correct, or delete your information. To exercise these rights, contact us at info@holacafeandmarket.ca.

Data Retention:

We retain personal information as required to fulfill services or legal obligations. Contact us to request erasure if desired.

SECTION 7 - COOKIES

Cookies enhance your browsing experience by remembering preferences and analyzing site usage.

Types Used: Functional, performance, advertising, and social media cookies.
Management: Adjust your browser settings to block or delete cookies. Note that this may impact website functionality.

For more information on cookies, visit All About Cookies.

SECTION 8 - DO NOT TRACK

We currently do not respond to "Do Not Track" signals due to industry-wide inconsistencies.

SECTION 9 - UPDATES TO THIS POLICY

We may update this policy to reflect changes in our practices or legal requirements. Revisit this page periodically to stay informed.

RETURN & REFUND POLICY

Last Updated: January 2025

OVERVIEW

At Hola Café & Market, we strive to ensure your satisfaction. If you’re not completely happy with your purchase, we offer a 30-day return policy from the date you receive your item.

SECTION 1 - ELEGIBILITY FOR RETURNS

To qualify for a return:

The item must be in its original condition—unused, unworn, and with tags attached.
It must be in the original packaging.
A receipt or proof of purchase is required.

To initiate a return, please contact us at [your email]. If your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send your item back. Items returned without prior approval will not be accepted.

SECTION 2 - DAMAGES & ISSUES

We kindly ask you to inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the situation and work to resolve it promptly.

SECTION 3 - NON-REFUNDABLE ITEMS

Certain items cannot be returned, including:

Perishable goods (e.g., food, beverages, or other consumables).
Custom or personalized products.
Hazardous materials, flammable liquids, or gases.

We also do not accept returns for sale items or gift cards.

If you have any concerns about whether your item qualifies for a return, please reach out to us at info@holacafeandmarket.ca.

SECTION 4 - EXCHANGES

If you would like to exchange an item, the fastest method is to:

Return the original item following the return process.
Place a new order for the desired item.

SECTION 5 - REFUNDS

Once we receive and inspect your return, we will notify you about the approval status of your refund. Approved refunds will be processed and credited back to your original payment method.

Please note that your bank or credit card company may take some time to process and post the refund.

DIGITAL PRODUCTS POLICY

Last Updated: January 2025

OVERVIEW

If we offer digital goods or services in the future, such as downloadable recipes or e-gift cards:

License: Purchase grants a non-exclusive, non-transferable license for personal use.
No Refunds: Digital goods are non-refundable once delivered.
Usage: You may not redistribute or resell digital goods.

CUSTOM POLICY

Last Updated: January 2025

SECTION 1 - CATERING SERVICES

Booking: A deposit of a non-refundable booking fee is required to secure your event date.
Changes and Cancellations: Changes must be made at least 7 days prior to the event. Cancellations made within 7 days forfeit the full deposit.

SECTION 2 - GIFT CARDS

Redemption: Gift cards are redeemable for in-store and online purchases.
Expiration: Gift cards do not expire and are non-refundable.

SECTION 3 - PROMOTIONS

Terms: Promotions are subject to availability and cannot be combined with other offers unless explicitly stated.
Restrictions: Discounts do not apply to catering services unless specified.